Privacy Policy

1. Introduction

By using the Fizbo bot, accessing the Fizbo Support Guild, visiting fizbo.gg, or engaging with any related Fizbo services, you agree to the terms outlined in this Privacy Policy, as well as to Discord's Privacy Policy.

2. Data Collection

Summary: To operate our services effectively, we collect only the essential data required for functionality and performance. This includes basic information about your account, guild, and guild members.

2.1 Information You Provide to Us

These are details you or your guild configure or supply through interactions with the Fizbo bot, dashboard, or other services:

• Account settings
• Guild settings, including but not limited to:
  • Games settings
  • Guild-specific configurations
  • Uploaded images used within the service

2.2 Information We Collect Automatically

These are data points collected automatically when you use Fizbo services:

• Information about your game experience, including but not limited to:
  • Games played
  • Game duration
  • In-game actions, purchases
  • Participants and engagement data
• Fizzy transactions, including purchases of Fizzy and the items bought with it
• Payment records, where you make a purchase. These include:
  • The confirmation we receive back from our payment provider, such as a transaction reference and the type of payment method used
  • Your IP address, which is passed to the payment provider so that the correct tax is applied to your purchase
• Records of votes cast for Fizbo on third-party bot listing sites, where a vote unlocks a reward
• The result of the anti-bot challenge shown when you claim a reward
• Online chat messages, as described in section 3.1
• Information about your account, such as:
  • Username
  • Display name (as shown on Discord)
  • Avatar

3. Sensitive Data

We are committed to respecting your privacy and only collecting what is necessary to operate Fizbo.

You can be assured that:

• We do not collect or store any data that is not directly related to your use of Fizbo.
• We do not receive or store your card number, or any other payment credential. Payments are handled entirely by our payment provider, and only the confirmation described above is returned to us.
• Apart from online chat (section 3.1), we do not store the content of messages.
• We do not store file attachments, images or embedded media sent in your messages.

The content of messages sent in a game channel may be read while a game is active, to support gameplay features (for example, to check an answer). Except for online chat as described in section 3.1, it is used only for game functionality and is never stored in our systems or databases.

3.1 Online Chat

Some games can be played online, with players from several Discord servers in the same game. During such a game, the text messages that players of the game send in the game channel are relayed to the game channels of the other servers taking part.

• Only text is relayed. File attachments, images, stickers and custom emoji are never relayed or stored.
• Only players' messages are relayed. Messages from people who are not playing in the game, from players who have turned online chat off with /online-chat off, and messages in servers where online chat is turned off are not relayed and are not stored.
• What we store. Each message relayed as online chat, and each message that is held back because the checks flagged it, is stored encrypted, together with your Discord user ID, the game, the servers and channels involved, and the Discord message IDs of your original message and of each relayed copy.
• Why we store it. So that our staff can investigate reports and enforce our Terms of Service. If you report a relayed message and give us its Discord message ID, we can use it to find the message and its author. Only authorised staff can read stored messages, and only for these purposes.
• How long. Stored messages are deleted automatically 30 days after they are sent (see section 5).

4. How We Use Your Information

We only use the information we collect in ways that are necessary for operating and improving Fizbo. Your data is handled responsibly and never used for unrelated purposes.

We use your information to:

• Provide you with the services. To deliver core functionalities such as game interactions, custom settings, and personalized experiences.
• Improve our services. To analyze usage trends, gather feedback, and make performance and feature enhancements based on real user engagement.
• Protect our services. To detect and prevent abuse, moderate online chat, maintain system integrity, and enforce rules or policies as necessary.

We do not sell your personal data, and we do not share it with third parties for advertising or unrelated business purposes. We share it only with service providers that process it on our behalf to operate Fizbo, such as our payment provider, and where sections 4.1 and 4.2 say it is shown to other users.

4.1 Public Use

Fizbo may display certain user or guild information publicly in areas such as:

• Leaderboards
• User profiles
• Service-related promotions or advertisements

This may include identifiers like your username, display name, guild name, avatar, or general activity metrics.

If you prefer not to be shown publicly, you may request exclusion (e.g., from leaderboards) by contacting us at [email protected].

Please note that opting out of public visibility may impact other functionalities in your account or limit your access to certain features.

4.2 Online Chat

A message relayed as online chat is shown, with your display name and avatar, to everyone who can see the game channels of the other servers in the game and, where available, to players of the same game in the Fizbo app. Once a message has been relayed, we cannot control who reads, copies or reports it in those servers.

You can stop your messages from being relayed at any time with /online-chat off. This applies to every game until you use /online-chat on. Messages relayed from other servers remain visible in your game channel. A server's administrators can also turn online chat off in the server's settings on the Fizbo Dashboard; that server then neither sends messages to, nor receives messages from, other servers.

5. Data Retention

• Essential service data is retained for the duration of service use.
• Most optional or temporary data is deleted immediately or within 14 days after the bot leaves your guild, or you stop using the service, including but not limited to:
  • User profile (e.g., username, display name, avatar)
  • Guild-based points
  • Linked channels data
• Analytics data may be retained indefinitely for internal use and performance evaluation. This data is not shared with third parties.
• Online chat messages are stored encrypted and deleted automatically 30 days after they are sent. This includes any copy of a flagged message made for staff review.

6. Data Deletion

You may request deletion of your guild's data, or user's data at any time by contacting [email protected].

By requesting data deletion, you understand and agree that:

• All related data necessary to provide the service will be removed.
• For security and integrity reasons, your account will be suspended from further use of Fizbo services.
• Records needed to enforce that suspension, or an online chat ban that is still in effect, may be kept for as long as they are needed for that purpose.

Alternatively, you may manually delete most of your guild's data directly via the Fizbo Dashboard.

Online chat messages do not need a deletion request; they are deleted automatically after 30 days (see section 5).

7. Policy Updates

We reserve the right to modify this Privacy Policy at any time and for any reason, without prior notice.

If you do not agree with the updated policy, you must discontinue use of Fizbo services immediately upon the policy's change.