Refund Policy

1. Introduction

By using the Fizbo bot, accessing the Fizbo Support Guild, visiting fizbo.gg, or engaging with any related Fizbo services, you agree to the terms outlined in this Refund Policy.

2. Summary of the Policy

All payments made through Fizbo are considered final. These payments are for virtual items and services that:

• Hold no real-world monetary value
• Cannot be exchanged, resold, or redeemed for real currency

Refunds are not provided unless explicitly approved by Fizbo administration, or unless this policy provides for one. Sections 3.1 and 5.2 are the only cases in which a refund is made without a request.

3. Transaction Terms

1. All purchases are final. This includes subscriptions, Fizzy, virtual items, and any other services provided by Fizbo.
2. You waive the right to initiate any legal dispute or case to claim a refund for any transactions made within the service.

3.1 Automatic Refunds

Some purchases made with Fizzy are returned to your balance automatically, without any request:

1. In-game perks bought during a game are charged when the game ends. If a game fails on our side and cannot complete, the Fizzy is returned. Stopping a game is not a failure — a game that is ended or stopped deliberately is charged as normal.
2. If you buy an item you already own, the Fizzy is returned and no second copy is granted.
3. If a purchase is charged and the item cannot be granted, the Fizzy is returned.

These refunds are made in Fizzy, to the balance the purchase was made from. They are never made in real currency. Nothing in this section creates a right to a refund in any other circumstance.

4. Disputes and Unauthorized Transactions

1. For any issues or concerns, you must first contact us at [email protected].
2. If you initiate a chargeback or request a refund outside of Fizbo's administration (e.g., through your bank or payment provider), your account will be permanently blacklisted, and all purchased items together with your entire Fizzy balance will be seized. This applies to purchases of Fizzy as well as to subscriptions, and it applies whether or not the disputed payment relates to what is seized.
3. Any unauthorized transactions must be reported within 14 days of purchase. Reports made after this period may not be eligible for review or resolution.

5. Removal of Items or Subscriptions

An item you have purchased stays available to you for as long as Fizbo operates the feature it belongs to, except in the cases set out below.

5.1 Removal Without Refund

Fizbo may revoke any item, subscription, or Fizzy balance without prior notice, consent, or refund where:

1. You have violated the Terms of Service or any related policy.
2. Your account or guild is blacklisted.
3. A payment is reversed, disputed, or charged back, as described in section 4.

5.2 Withdrawal of an Item

Fizbo may retire an item from the store. Retiring an item removes it from sale; it does not remove it from the accounts that already own it.

If Fizbo does withdraw an item from an account that owns it, the full amount of Fizzy paid for that item is refunded to that account's balance. Where the item was bought as part of a collection, the amount refunded is the share of that collection's price attributable to the item. The refund is made in Fizzy and never in real currency.

5.3 Availability of the Service

Access to the service is not guaranteed. In the event of downtime, closure, or the discontinuation of Fizbo services, all virtual items will be forfeited without refund or compensation. Section 5.2 does not apply in this case.

6. Refund Policy Updates

We reserve the right to modify this Refund Policy at any time and for any reason, without prior notice.

If you do not agree with the updated policy, you must discontinue use of Fizbo services immediately upon the policy's change.